Product Update: November 2023

Product Update: November 2023

Product update: November 23

Discover the new releases for myFitApp. Below are updates to the product from October.

1. Non-primary device text change

We have updated the text displayed when a user tries to use the app for access but not using their registered device. This could be due the user having a new phone, or this could be fraudulent activity.
We now display a more user friendly and helpful message.

Non-registered device message on screen

2. X (formerly Twitter) branding update

We have updated the icon for X throughout the app.

X, Twitter, icon in iphone

Find out more about myFitApp

Discover the opportunities of a branded member app. Or, if you’ve got a question – use the chat button in the bottom right hand corner to speak to our friendly team.

Innovatise Logo

myFitApp has integrated with XN Leisure

myFitApp has integrated with XN Leisure

myFitApp has integrated with XN Leisure Management Software

myFitApp, global leader in member mobile apps, today announced that it has integrated with XN Leisure Management Software.

The integration will enable XN customers to offer their customers a fully customisable app solution to enhance their member journey.

myFitApp XN Leisure iphone member app

XN Leisure, aims to simplify day-to-day operations for its leisure and gym facilities. Integrating with myFitApp, the all-in-one branded member app creates an unbeatable digital offering, allowing its customer’s users to make bookings, gain access and register attendance, watch live streams and on demand video content, all at the click of a button.

Not only this, but clubs can use the app for proven results driven marketing (including personalised messages with push), member communication and increasing revenue with in-app purchases and lead generation modules.

Jonathan Cooke, Chief Commercial Officer at myFitApp said “The gym market is rapidly growing and evolving. Fitness businesses need the tools to deliver an outstanding user experience whilst enhancing their digital strategy.

Combined with XN Leisure, we can now offer customers a marketing platform to acquire and retain customers, and a powerful solution to manage it all as the business grows.”

An early adopter for XN Leisure and myFitApp, Sandwell Leisure Trust, are delighted to be live with their branded member app, that they have described as ‘critical’ to fitness businesses.

“The app is a no brainer. People today expect to be able to interact with services in a quick and efficient manner.” Said Chief Executive Officer at Sandwell Leisure Trust, Mark Braithwaite.

The app allows customers and members to book into several activities within a few seconds, easily on their smartphone. It’s also great for sending customers updates and notifications, meaning users aren’t having to try find information elsewhere.”

myFitApp is fully customisable and each app created can be branded and designed uniquely to the individual business. As well as this, functionality includes:

  • Branded member app: Fully customisable to the brand
  • Booking and event scheduling: Quick and easy booking for users
  • Content Marketing: Create and publish content in the app
  • myFitApp@home: Built-in video platform, on-demand or live stream
  • Marketing Automation: Communicate with app users via push notifications
  • Lead Generation: Integrated refer-a-friend to generate additional income
  • Access Control: Tap or scan gym entry and register attendance
  • Monetisation and paywall: Integrated payment for physical and digital goods and services

Combined with the XN Leisure tools for fitness businesses, tailored to streamline operations, increase revenue, and improve customer experience, the integration offers a robust mobile fitness technology solution.

Phil White, Chief Product Officer at XN Leisure said “Building on our own online platform, Leisure Hub, the integration with myFitApp allows our clients to leverage that functionality into a bespoke branded app. Their customers benefit from site information, notices, messages, and offers as well as memberships, bookings (sessions, courts, and tickets), course enrolments and payments all in one place.”

Andres Senior, Senior Account Manager added, “it has been great to work with Sandwell Leisure Trust and myFitApp on this development as part of the launch of the new Sandwell Aquatics Centre. The app, alongisde CourseHub (online system for booking swimming lessons) has  elevated their digital platform to match the amazing facility they are now able to offer.”

 

Get in touch for a demo today.

Innovatise Logo

Product Update: October 2023

Product Update: October 2023

Product update: October 23

Discover the new releases for myFitApp. Below are updates to the product from September.

1. Account deletion updates

1) A cockpit user is now able to amend the button text displayed which was previously hard coded as “Delete Account”.

To configure your text, access the “Mobile App Settings’ section .

Delete button text

2) A cockpit user is now able to manage the removal of app user data on request.

A new screen labelled as “People” has been added to the cockpit where a user can search for an app user (we recommend using the ID given in the email request to avoid removing the wrong user) and process the deletion.

The delete function should only be used where the request has been verified by the customer. The user’s data is not retrievable.

*Access to this is enabled for users who are account admins, however there are also new roles available which can be enabled specifically to search & view, then also delete as a separate role.

People tab cockpit
people delete

2. Marketing Automation merge fields

A cockpit user is now able to add merge fields to the “Open Web Link” action which would enable a custom URL to be sent to an app user. 

This is only applicable to a CSV campaign type in our Marketing Automation module whereby the merge field could be a URL.

marketing automation merge fields

Find out more about myFitApp

Discover the opportunities of a branded member app. Or, if you’ve got a question – use the chat button in the bottom right hand corner to speak to our friendly team.

Innovatise Logo

5 things to look for in a branded member app

5 things to look for in a branded member app

5 things to look for in a branded member app

A branded member app is a great way for your club to engage with its members in a meaningful way. It’s also a good way for your members to feel in touch with your centre and brand too. A good app can offer content and promotions, as well as bookings and rewards. The best branded apps are easy to use, incorporate the look and feel of your brand, and have plenty of room for customisation. In this blog we’re going to look at what makes a great app so you can find one that fits your needs perfectly!

Fitness man looking at phone

1. Flexability: design & functionality

When choosing a gym member app, it’s important to consider the flexibility of both design and functionality. A good app should be able to be customised easily by you or your staff.

The ability to extend functionality is also important as it allows you to add new features as they become necessary. This allows you to grow your app and offering as your business grows or trends change.

2. Proven success stories

You want to make sure that the app has been used by companies similar to yours, and it’s important to understand how they’ve used it. You also want to be clear on the benefits and return on investment (ROI) of using the app.

Here’s an example:

  • Company A uses our branded member app because they want their customers and employees to access content anywhere, anytime. They have seen an increase in engagement and productivity since launching our branded member app last year!

3. Usability

Usability is one of the most important aspects of any app. If your branded member app isn’t user friendly, people simply won’t want to use it. It should be intuitive, quick to load and bug-free. A good user experience will make your members feel like they’re getting added value, and that means they’re more likely to stay a customer!

4. Customer support

When you’re looking for a branded member app, it’s important to consider customer support. A good partner will have a clear process for reporting bugs, friendly team members who know your business inside and out, and an easy way for you to contact them when something goes wrong or even just when there’s feedback on new features that could improve the experience.

They should also be proactive in offering advice, or even an app audit for your team to understand what they can work on and optimise to get more from your app.

5. Future proofing

A good app will have a team looking after the future of the app, not only new trends but legislations too. It’s important that you can keep up with technologies and set yourself aside from the competition.

These are quite a few things to consider when choosing an app for your business. The most important thing is that you take the time to research and find one that fits with your company’s needs.

myFitApp can support with all the above. Get in touch for a demo today.

Innovatise Logo

Product Update: September 2023

Product Update: September 2023

Product update: September 23

Discover the new releases for myFitApp. Below are updates to the product in August.

1. Booking availability and spaces logic update

We have updated the logic behind the availibility spaces shown for class bookings.

Requires app update – this is available from app versions: IOS 106.74

2. Access Control Marketing Automation campaigns

We have created two new options for Marketing Automation campaigns to include a notification for successful and failed check ins where our access control solution is in place.
This allows for a welcome message to be displayed, or ability to advertise/promote what’s going on at at that location.

3. Account deletion enhancements

Firstly, we have added a new configuration field for the Account Deletion functionality wherby the button text can be configured in the cockpit.
Account deletion button
This will replace the current hardcoded text of “Delete Account”.
To update the current configuration, select the “Mobile App Settings’ option in the Account area of your cockpit.
Our second enhancement, is including the app version that the user has in the notifcation we send to notify of a request. this will allow you to identify whether a user has the most recent functionality on their app & whether an update is required.

Find out more about myFitApp

Discover the opportunities of a branded member app. Or, if you’ve got a question – use the chat button in the bottom right hand corner to speak to our friendly team.

Innovatise Logo

Product Update: August 2023

Product Update: August 2023

Product update: August 23

Find out what’s new for myFitApp.

Below are any new releases and updates to the product, from May, June and July.

1. Updated logic and wording where booking sessions are not available

When using the calendar view for bookings, and there are no bookable sessions available for the day the message displayed has been updated to a clear, more user friendly message for app users.

Requires app update – this is available from app versions: Android 105.51, iOS 106.59

2. Updated display for bookings with no spaces

When there are no available spaces in a booking session the logic and wording displayed has been updated to make this clearer for app users. We now display “Full” where there are no spaces available for both the list and calendar views.

Requires app update – this is available from app versions: Android 106.55, iOS 106.55

Booking with no space
Additional booking details

3. Additional booking details displayed

We now show the price and number of tickets in the Detail page of purchased ticketed activities.

This gives the user greater visibility about the purchase they have made.

Requires app update – this is available from app versions: Android 105.56, iOS 106.56

Additional booking details

4. Addition of waitlist alerts with Marketing Automation+

A new campaign type has been added to Marketing Automation to enable triggered push notifications when spaces on a class waitlist become available. 

This feature works where a booking is cancelled via the app creating a space, and the user has added themselves to the wait list via the app. Cancellations, or additions to the wait list carried out in centre or online will not be considered as part of the alerts. This also operates using the fastest finger first approach, therefore whoever reacts to the alert quickest will be booked into the space. 

* This new campaign type is available as part of Marketing Automation+ which will need to be enabled by our team, once enabled will be available to the Account Admins user roles.

5. Additional language

  • Your app can now support the Norwegian language

Requires app update – this is available from app versions: Android 105.61, iOS 106.70.

6. Additional data points for access control dashboards and reports

We have added further data points to the existing access control dashboard and reports available within the cockpit. The data now includes:
  • QR/NFC split
  • Total scans plus breakdown of successful / failed scans
We now also order the club dropdown list for “Scan by Clubs” page in alphabetical order

7. Additional text and formatting options for Account Deletion

UI updates have been applied to the Account Deletion function, you are now able to configure:
  • Text to explain the function and the impact of making the request
  • Option to hyperlink out to a URL where you might want to navigate to your privacy policy or FAQs on the website
  • Additional text linked to a tickbox for the user to complete a further check before requesting the deletion

Requires app update – this is available from app versions: Android 105.51, iOS 106.61.

*We will soon be adding the ability to configure the text shown on the current “Account Deletion” action button – look out for this later in the month.

8. Inverted QR code option for access control 

We have added the option for inverted QR codes to now be recognised, previously Android could not recognise these.

Requires app update – this is available from app versions: Android 105.48

9. Timetable web widgets supported by club level settings

Web widgets used for plugging in timetables to your website and other browser based devices can now be configured at a club level.

10. Ability to set a custom colour theme in the cockpit

We have given cockpit users the ability to create custom colour themes within the configuration of each club in the cockpit. Previously, we would need to add these for you.

To access the configuration for this, you will need to edit a club and then navigate to the “Appearance” tab.

Custom colour in cockpit

Find out more about myFitApp

Discover the opportunities of a branded member app. Or, if you’ve got a question – use the chat button in the bottom right hand corner to speak to our friendly team.

Innovatise Logo

Sign up for our Newsletter today!

X